We are looking to hire a courteous and efficient Customer Service Officer to serve as the first point of contact for clients at our client’s automobile company.

Key Requirements:

• OND, HND, or B.Sc. in any relevant field.

• 0–1 year of experience in a customer-facing role (automobile or service industry experience is a plus).

• Excellent communication and interpersonal skills.

• Basic understanding of invoicing and billing processes.

• Proficiency in Microsoft Office tools (especially Word and Excel).

• Strong organizational and multitasking abilities.

• Customer-focused mindset with a friendly and professional attitude.

Key Responsibilities:

• Receive and attend to customers both physically and via phone or digital channels.

• Take job requests and accurately document customer needs and service requirements.

• Schedule and manage service bookings in coordination with the operations/workshop team.

• Generate invoices, process payments, and handle basic billing tasks.

• Maintain a detailed log of customer interactions, bookings, and complaints.

• Provide timely updates to customers on job progress and completion timelines.

• Resolve customer inquiries or escalate issues to the appropriate department.

• Follow up with customers after service to ensure satisfaction and gather feedback.

• Keep the reception and customer service area neat and welcoming.

• Support the admin and operations team with clerical tasks as needed.